1208 S 216th St

Ste # D-204

Download Resume at:

 

Phone 206.592.0344

E-mail solington@msn.com

http://www.thevanguard.net/dennisnichol.doc


Dennis Nichol

Objective                      

To continue my career in the IT industry, and to serve in a team-friendly environment, managing, investigating and solving complex IT challenges.

Summary of qualifications

9-2003                                   CompTIA                                      Oakbrook Terrace, IL

Server+ Certification

7-2003                                   Microsoft Corporation                           Redmond, WA

Microsoft Certified Systems Engineer (2000)

·         MCSE #2709253

5-2003                                   Microsoft Corporation                           Redmond, WA

Microsoft Certified Systems Administrator (2000)

·         MCSA #2709253

6-2002                                   Microsoft Corporation                           Redmond, WA

Microsoft Certified Professional (2000)

·         MCP #2709253

·         7-2003 - Windows 2000 Network Security Design

·         6-2003 - Windows 2000 Adv. Server Cluster Administration

·         5-2003 - Windows 2000 Network Environment Management

·         4-2003 - Windows 2000 Active Directory Svc. Administration

·         1-2003 - Windows 2000 Network Infrastructure Administration

·         9-2002 - Windows 2000 Server Administration

·         6-2002 - Windows 2000 Professional Administration

Professional experience

1-2003 to Present              Volt @ Microsoft                                    Issaquah, WA

Support Analyst 1

·         I assist as a member of the Developer Support Technical Router (DSTR) team at MSCC, with technical support for all levels of customers contacting PSS for technical assistance.

·         Initial customer contact handling, support entitlement, information gathering and support case creation/building.

·         Verification of support account contracts, and creation of new support contracts.

·         Work of case issues and case closure in accordance with TRCLOSE guidelines.

·         Routing of cases to Support Professionals based on assessment of issues and involved Microsoft technologies.

9-1994 to 12-1998             Pizza Time Inc. (D.E. Evans Inc.)       SeaTac, WA

General Manager

·         I managed overall daily operations of Pizza Time Inc., at their SeaTac, Washington location.

·         Directed marketing, sales/advertising analysis and inventory/budget management.

·         Coordinated customer support/relations.

·         Consulted with human resources directing and training (including management training).

Volunteer experience

12-2000 to 1-2003             www.thevanguard.net                     Federal Way, WA

Assistant Network Administrator

·         I volunteered in assisting with the administration of the Windows 2000 Native Active Directory networks for www.thevanguard.net in Federal Way, Washington.

·         Assisted in the design and implementation of Windows 2000 infrastructures from the physical through network layers.

·         Configured DNS, DHCP, RIS, IIS, GPO and DFS systems.

·         Router, hub, and switch deployment/configuration, CAT5 cabling/planning and installation.

·         Performed/Deployed server and client build-outs, & upgraded existing workstations.

·         Migrated existing workgroup computers to the domain infrastructure.

·         Upgraded existing servers to Windows 2003 Server and upgraded existing clients to Windows XP Professional.

·         Installed, maintained and upgraded all current hardware for the domain.

·         Installed, maintained and upgraded current common network applications.

 

References

Available upon Request.

 

 

 

 

 

 

 

 

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